Last Updated: March 2026 Due to the consumable and age-restricted nature of our products, all sales are final. We do not accept returns or exchanges. We will provide a replacement or refund at our discretion in the following circumstances: • Damaged Products: Contact us at sam@palatepack.com within 48 hours of delivery with photos • Incorrect Orders: Contact us within 48 hours of receiving the wrong items • Defective Products: Contact us within 48 hours with details of the defect Approved refunds will be processed to the original payment method within 5-10 business days. Please allow additional time for the refund to appear on your statement depending on your financial institution.